Penang International Airport Flight Arrivals (PEN)

Flight Arrivals at Penang International Airport

All inbound travelers of Penang Airport are encouraged to check their personal belongings before aircraft disembarkation.

Upon leaving the aircraft, signages lead arriving passengers to the Baggage Claim Level, specifically at the Arrivals Hall.

Luggage carts are available near the conveyor for easy and convenient luggage transport.

In case of lost items upon arrival, passengers should approach the Lost and Found Office to request assistance.

Travel quickly and hassle-free through the transfer services such as buses, taxis, rideshares, and car rentals, which are available at the airport.

Here are some travel tips you might want to consider when traveling:

• Before you travel to another country, study the country's policies, some countries have strict policies, and tourists have to strictly abide by that country's guidelines.
• Secure your IDs and personal items.
• If you have plans to rent a vehicle, carry your valid Driver's License, International Driver's License, and other identification cards with you.
• Learn some basic Malaysian phrases. While most Malaysians can speak English fluently, learning a few keywords will be good as it enhances your travel experience.

Rental Car Services at Penang Airport

Several car rental companies serve Penang International Airport for the passengers' transportation convenience.

Inbound travelers may find Car Rental services counters on the first level of the terminal building.

Note that foreigners visiting Malaysia for a short period need an International Driving Permit to rent a car.

For more information, check our Car Rental Page.

Taxi Services at Penang Airport

Taxi travel is the most comfortable and convenient for Penang Airport arriving guests.

Penang International Airport is served by authorized airport taxis that operate through a coupon system. The charges are fixed based on the desired destinations to prevent overcharging.

Passengers may purchase the coupon at the taxi counter at Level 1, Arrival Concourse of the terminal building.

For more information, visit our Taxi Page.

Train Services at Penang Airport

Trains are one of the fastest travel methods, especially for long distances and inter-city travel. Some countries use high-speed trains since it saves travel time and reduces traffic congestion.

Penang International Airport, however, is not accessible by train. Penang has a railway station located at Butterworth, Penang, called the Butterworth Railway Station.

Butterworth Railway Station connects Penang and Kuala Lumpur, Penang and Gemas, the meeting point of the railway junction connecting the West Coast Line Padang Besar–Singapore and Penang - Padang Besar.

For more information, visit our Trains Page.

Bus Services at Penang Airport

Buses are the cheapest transfer service you will find anywhere in Penang. A city bus service also offers transportation for arriving passengers to any part of Penang, depending on the bus number and bus routes.

Buses are conveniently located at the Curbside Lane 3, Level 1, Arrival Concourse of the airport terminal building.

For more information, visit our Bus Page.

Hotel Shuttle Sevices at Penang Airport

Hotel shuttles are familiar at Penang International Airport since it is the third-busiest airport in Malaysia. Tourists can avail of hotel shuttle services upon booking their accommodation.

There are hotels in Penang that provides complimentary shuttle services to their guests upon booking.

For more information, visit our Hotel Page.

Rideshare Services at Penang Airport

Rideshare services are the most convenient and accessible type of transfer service. With just a few clicks on your rideshare apps, you'll have a car ready to pick you up in 3-5 minutes after your request.

The rideshare service Grab is available at Penang Airport. They can pick you up and drop you off alongside regular passengers and taxis.

This app can be downloaded to your smartphone. Once downloaded, create an account, and enter the information asked in the app to register. Once done, you can request or book your ride.

In booking a ride, specify your exact location and your destination to ensure that your driver arrives at the precise place.

Parking Services at Penang Airport

There are two parking options at Penang Airport. There is a Public Parking and a Valet Parking.

Penang International Airport has an open-air car park which is Public Parking, with 600 parking lanes provided for clients' convenience. This Parking option costs RM 2.00 per hour.

Customers also have the option to use the Valet Parking facility. It is entirely guarded by 24-hour security surveillance cameras. It costs RM 10.00 for the first hour, an additional RM 5.00 for the following hours, and RM 70.00 for 24 hours.

For more information, visit our Parking Page.

Other Services at Penang Airport

Several amenities are available at Penang Airport. From WiFi to Showers, Lounges, Mobile Charging Stations, ATMs, Restaurants, and Cafes.

Disabled Passengers at Penang Airport

Penang Airport offers special assistance to those needing it, especially for disabled guests arriving at the facility.

All terminals within the airport offer ramps and elevators, restrooms, telephones, and numerous other facilities and services that are easily accessible.

It is also advisable for every inbound guest needing assistance to notify their airline of their needs and check their airline's policy. Also, be sure to request complimentary ground assistance, and the airline's personnel will assist you and take care of your needs.

Friendly Airport CARE Ambassadors are ready to cater to all passengers with special needs. They are stationed at information counters and several critical touchpoints throughout the airport's passenger journey.

Ambassadors can also answer queries about flight information, arrival and departure services, commercial outlets, other airport facilities, emergency medical assistance, and many more.

WiFi at Penang Airport

Inbound guests can stay connected to their socials or business with Penang Airport's Free WiFi connection.

Turn on your WiFi, then Select Airport@WiFi. If you need more information or assistance, you can approach any Airport CARE Ambassadors at the Information Counters or throughout the terminal.

Baggage Claim at Penang Airport

The baggage claim area of Penang Airport is located at the ground level of the arrivals. After disembarking the aircraft, arriving passengers will see signage leading them to the arrivals hall, where the baggage carousel is.

Baggage carts are also available near the carousels free of charge.

For International arrivals, passing through customs and immigration is a must.

For assistance, you can approach any Airport CARE Ambassadors throughout the airport.

For lost baggage, please refer to Security Operations Center.

Information Desk at Penang Airport

Suppose you need assistance or have a few inquiries. In that case, there are friendly staff at Penang Airport at the Information Desk and Tourist Booth located at the Arrivals Hall on the first level of the airport.

Smoking at Penang Airport

Penang Airport offers several amenities, including a smoking lounge in the International and Domestic Departures area.

Lost and Found Section at Penang Airport

You can check with the airport staff for any misplaced items. Don't hesitate to contact the airline you are traveling with for items lost on board the aircraft. We strongly recommend that travelers take travel insurance to cover any losses that might occur.

Please refer to Security Operations Center for Assistance with items lost at the terminal. Lost items that are turned in will be kept for 30 days before being disposed of when uncollected. You may contact them at this number: 04-252 0278.

If you've found an item that doesn't belong to you, you can report it to the Lost and Found Center. Alternatively, you can also contact them. Remember to select 'Lost and Found' under Request Type.

Restrooms at Penang Airport

There are several toilets available throughout Penang Airport. Some are located on level 2 of its building. There are showers available if you need to shower; however, remember to bring your towel and toiletries.

Nursing Mother Stations at Penang Airport

Traveling with infants could be challenging, especially for lactating mothers. At Penang Airport, mothers can now comfortably breastfeed their infants since the airport has dedicated Nursing Rooms, known as Baby Care Rooms.

When you arrive at Penang Airport, you will find the Baby Care Room at the airport's level 2, Public Concourse, behind McDonald's Restaurant.

ATMs at Penang Airport

Penang Airport has multiple ATMs stationed in Arrivals Area, where inbound guests can withdraw cash anytime.

We advise you to consult your bank days before travel for details about banking services.

Currency Exchange at Penang Airport

Inbound travelers can have their currencies exchanged at Penang Airport. Currency exchange agencies are located on the terminal's second floor, specifically at the departure hall.

Note that some ATMs give more favorable currency exchange when you withdraw than currency exchange agencies. However, bringing cash is also ideal for avoiding problems. Sometimes, some ATMs would not accept a foreign ATM card, or your card is blocked in some countries.

Therefore, inbound guests must contact their banks days before travel to make sure they can withdraw cash when they arrive in the country. Bring a credit card if you ever get short on money.

Food and Beverages at Penang Airport

Restaurants and Cafes are available inside Penang Airport. You can find them throughout the airport premises whenever you get hungry or thirsty. Takeaways are also allowed if you are in a rush.

Shopping at Penang Airport

Guests looking for souvenirs and other needs may purchase items from retail stores and shops within the terminal of Penang Airport.

Pet Relief at Penang Airport

Pet relief areas are unavailable at Penang Airport, as pets/service animals are not allowed inside the terminal. One of Malaysia's policies when traveling with pets is to contact your airline and the airport for further information regarding the onboard animal policy.